Legal

Delete your account

You can delete your BBSide account at any time, on the website or in the mobile app. Deleting it is permanent: your profile, business page and data are removed and can’t be restored.

Delete on the website

  1. Sign in to BBSide on the web.
  2. Open the account menu at the bottom of the sidebar, where your name and photo are, and choose Profile.
  3. Under Manage account, select Delete account.
  4. Read what will be deleted, type DELETE and confirm.

Delete in the mobile app

  1. Open the BBSide app and sign in.
  2. Go to your profile.
  3. Tap the gear icon in the top right corner to open Settings.
  4. Tap Delete account and confirm.

Before you delete

Your account can’t be deleted while something is still under way, whether you run the business or are its customer:

  • Upcoming bookings at your business, or ones you made
  • Open orders at your business, or ones you placed
  • Upcoming stays at your properties, or ones you booked

Finish or cancel them first. The delete screen lists anything left and links to it, so nobody is left waiting on a booking or an order.

Subscriptions

A plan you bought on the website is canceled the moment your account is deleted, with no refund for the time left.

A plan you bought in Google Play or the App Store is billed by the store, and deleting your account can’t stop it. Cancel it in the store as well.

What is deleted

  • Your account and the email you sign in with
  • Your profile: name, photo, contact details and languages
  • Your business page with its offerings, properties, calendars, photos and contacts
  • Your conversations with the AI assistant
  • Your devices registered for notifications, and your payment links

Deleting is permanent and can’t be undone. You can sign up again with the same email, but it will be a new, empty account.

What we keep

  • Finished bookings, orders and stays remain in the history of the business or customer on the other side, with the details given when they were made, such as names and contact details.
  • Payment records that we and Stripe must keep by law.
  • For subscriptions, the card fingerprint used to allow one free trial per card. It can’t be used to charge the card or reveal its number.

Read more about how we handle your data in our Privacy Policy.

Need help deleting your account?

If something stops you from deleting your account, or you’d like us to do it for you, write to us from the email you signed up with.

info@bbside.me